Recurring topics
- Positive
- Mixed
- Negative
- Wait times187 mentions
- Staff friendliness143 mentions
- Cleanliness98 mentions
Store Performance Intelligence
A voice-of-the-customer program built for real, actionable insights at the store level.
Your sales data tells you how you're doing. TONIQ can tell you why.
Know What's Happening in Your Stores
- Video adds 7x the information of a text response
- Captures sentiment, tone, and non-verbal communication
- Track the health of every location over time
- Identify and address critical risks before the numbers catch up
- Make informed decisions and changes at a store level
How it Works
Define
We work with you to shape the right questions, record the video prompt, and choose an offer that motivates customers to respond.
Deploy
Roll out the new QR code across your locations and customers respond by video or voice on their own time.
Report
Weekly reports land in your inbox, with urgent flags surfacing immediately.
What You Get
Weekly Reports
A breakdown by store and region, by sentiment, and by performance relative to your network average.
Urgent Flags
Harsh negative feedback flagged as it happens so you can act immediately.
Recurring Topics
A clear view of what customers keep raising across locations and over time.
Full Response Library
Every response available to watch in full, with a transcript attached.
Verified Human Responses
Verified Human Communication™ Technology filters bad data and false responses in real time.
How We Compare
Real insights. Not just a score or a text box.
| Feature |  | Text Survey | NPS |
|---|---|---|---|
| Feedback quality | 7x richer than text or numeric responses | Limited | Score only |
| Automated store comparison | By store, region & network | ||
| Sentiment analysis | Positive, negative & mixed | ||
| Urgent flagging | Real-time alerts | ||
| Recurring topic detection | Across all locations | ||
| Verified human responses | VHC™ Technology | ||
| Video + transcript | Every response |
You've got the what. Let's get you the why.
See what your customers are actually saying.